General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic provisions

(1) The following terms and conditions apply to contracts concluded between you and us, SAVONT Partners GbR, via our online shop and its language or country versions, in particular via www.savont.de, www.savont.fr and www.savont.eu, insofar as these domains are used by us for sales.

(2) Our offers are directed at both consumers and business customers. Provisions that expressly apply only to business customers do not apply to consumers.

(3) Unless expressly agreed otherwise, we object to the inclusion of any terms and conditions used by the customer.

(4) A consumer within the meaning of these terms and conditions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.

(5) A business customer within the meaning of these terms and conditions is any natural or legal person or partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or self-employed professional activity.

§ 2 Conclusion of the contract

(1) The subject matter of the contract is the sale of goods.

(2) By placing the respective product in our online shop, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the respective product description.

(3) The goods you intend to purchase are placed in the shopping cart. You can access, review and change the shopping cart at any time using the corresponding buttons in the shop.

(4) After opening the checkout, you enter your personal data and select the available shipping and payment methods. Before completing the order, the essential order details are displayed to you again.

(5) If you select a payment method where payment is processed via an external payment service provider, you may be redirected to the page or payment dialog of the respective payment service provider. There you enter the data required for payment. Before completing the order or payment, you can review and correct your information.

(6) By clicking the final order button, which depending on the payment method and checkout display may be labelled, for example, “order with obligation to pay”, “buy”, “pay now” or with another clearly corresponding wording, the contract is concluded in a binding manner.

(7) Your requests for an individual offer are non-binding for you. We will send you a binding offer in text form, for example by email. You may accept this offer within 5 days, unless a different period is stated in the offer.

(8) The order process is handled by email and partly automatically. You must ensure that the email address provided by you is correct and that receipt is technically possible, in particular that our emails are not blocked by spam filters.

§ 3 Individually designed goods and custom-made products

(1) If you order individually designed products, you must provide us with the required information, files, logos, texts or other content no later than after conclusion of the contract, unless otherwise agreed.

(2) You are responsible for ensuring that the content provided by you is correct, complete and suitable for the intended use.

(3) You warrant that the content provided by you does not infringe any third-party rights, in particular trademark rights, copyrights, name rights, design rights or other intellectual property rights. You shall indemnify us against all third-party claims asserted against us due to such an infringement, including reasonable costs of legal defence.

(4) A content-related, legal or technical review of the content provided by you shall only take place if this has been expressly agreed.

(5) If we provide you with a correction proof, print approval, layout approval or other approval version before production begins, you are obliged to check it carefully. Production will only take place after your approval. We accept no liability for errors contained in an approved version and not objected to by you, unless we are at fault ourselves.

§ 4 Prices, shipping costs and payment terms

(1) The prices stated in the online shop and the shipping costs will be displayed to you before the order is completed.

(2) For consumers, the stated prices include statutory VAT, insofar as VAT is applicable.

(3) For business customers, prices may be shown net or gross depending on the display in the shop, in the B2B area or in individual offers. The price stated in the respective offer or at checkout shall be decisive.

(4) The available payment methods are displayed to you during the order process. We reserve the right to offer individual payment methods only for certain countries, customer groups, order values or products.

(5) Unless expressly agreed otherwise, the purchase price is due immediately upon conclusion of the contract.

(6) If a payment method via an external payment service provider is selected, payment will be processed by the respective provider. The contractual and privacy terms of the respective payment service provider may also apply to the payment process.

(7) Invoices may be sent electronically, in particular by email.

(8) For deliveries to countries outside the European Union, import taxes, customs clearance charges or other import-related fees may be incurred. Unless expressly stated otherwise, these charges are not included in our prices or shipping costs and are borne by the recipient.

§ 5 Delivery and transfer of risk

(1) Delivery countries, delivery times and shipping costs are determined by the information in the online shop, at checkout or by a separate agreement.

(2) Unless a different period is stated in the respective offer, delivery shall take place within the delivery period stated in the shop after conclusion of the contract or, in the case of agreed advance payment, after receipt of payment.

(3) Partial deliveries are permitted insofar as they are reasonable for you. Consumers shall not incur any additional shipping costs as a result, unless the partial delivery was expressly requested by them.

(4) If you are a consumer, the risk of loss or damage to the goods passes to you only when the goods are handed over to you or to a person designated by you to receive them.

(5) If you are a business customer, delivery and shipment are made at your risk, unless otherwise agreed. The risk of loss or damage to the goods passes to you as soon as the goods are handed over to the transport company.

(6) If delivery cannot be made for reasons for which you are responsible, you shall bear the reasonable additional costs incurred as a result. This does not apply if you, as a consumer, effectively exercise your right of withdrawal.

§ 6 Right of retention and retention of title

(1) You may only exercise a right of retention if it relates to claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are a business customer, the following also applies:

a) We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full.

b) You are entitled to resell the goods in the ordinary course of business. You hereby assign to us in advance the claims arising from the resale in the amount of the invoice amount. We accept this assignment.

c) In the event of processing, combining or mixing the goods subject to retention of title with other items, we acquire co-ownership of the new item in proportion to the invoice value of our goods subject to retention of title to the value of the new item at the time of processing, combining or mixing.

d) We undertake to release the securities to which we are entitled at your request insofar as the realisable value of the securities exceeds our secured claims by more than 10%. We shall be responsible for selecting the securities to be released.

§ 7 Liability for defects

(1) The statutory rights relating to liability for defects apply.

(2) Consumers are requested to check the goods upon delivery for obvious transport damage or defects and to inform us and the delivery service provider as soon as possible. Your statutory warranty rights remain unaffected.

(3) If a characteristic of the goods deviates from the objective requirements, this deviation shall only be deemed agreed with consumers if you were expressly and separately informed of it before submitting your contractual declaration and if the deviation was expressly agreed.

(4) The following also applies to business customers:

a) Only our own information, product descriptions and the specifications agreed between the parties shall be deemed to constitute the agreed quality of the goods.

b) Statutory inspection and notification obligations remain unaffected.

c) In the event of defects, we shall provide warranty at our discretion by rectification or replacement delivery.

d) The limitation period for claims for defects is one year from delivery of the goods. This shortening does not apply to damages arising from injury to life, body or health, in cases of intent or gross negligence, fraudulent concealment, an assumed guarantee or statutory rights of recourse.

§ 8 Liability

(1) We shall be liable without limitation for damages arising from injury to life, body or health as well as for damages caused by intentional or grossly negligent conduct.

(2) In the event of a slightly negligent breach of essential contractual obligations, we shall only be liable for the foreseeable damage typical for the contract. Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance you may regularly rely.

(3) In all other respects, liability is excluded to the extent permitted by law.

(4) Liability under the German Product Liability Act remains unaffected.

§ 9 Choice of law, place of performance and place of jurisdiction

(1) German law applies. In the case of consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection of mandatory provisions of the law of the country in which the consumer has their habitual residence.

(2) The UN Convention on Contracts for the International Sale of Goods does not apply.

(3) If you are a business customer, a legal entity under public law or a special fund under public law, our registered office shall be the place of performance and place of jurisdiction. The same applies if you do not have a general place of jurisdiction in Germany or the European Union.

II. Customer Information

1. Identity of the seller

SAVONT
SAVONT Partners GbR
Arnstädter Str. 50
99096 Erfurt
Germany

Partners: Dipl.-Ing. Phuc-An Tran, Beate Tran
Phone: +49 9628 9235733
Email: info@savont.de
WhatsApp: +49 177 6122492

Contact via WhatsApp is voluntary. Information on the processing of personal data can be found in our Privacy Policy.

2. Conclusion of the contract

The conclusion of the contract is governed by Part I § 2 of these Terms and Conditions.

3. Contract language and storage of the contract text

3.1 The order process may be offered in German, English or French depending on the shop version. The language version used in the respective order process shall be decisive. If several language versions differ from each other, the German version shall apply to the extent legally permissible.

3.2 The complete contract text is not stored by us in a form that is permanently accessible to you. The order data and these Terms and Conditions will be sent to you by email after completion of the order.

3.3 Before submitting the order, you can save or print the order data using your browser’s print function.

3.4 If you have created a customer account, you can view your orders there.

4. Essential characteristics of the goods

The essential characteristics of the goods can be found in the respective product description in the online shop.

5. Prices, shipping costs and payment methods

The prices, shipping costs and available payment methods are displayed to you in the online shop and at checkout. Additional information can be found in our Shipping and Payment Terms.

6. Delivery conditions

Delivery countries, delivery times and shipping costs are determined by the information in the online shop, at checkout or in our shipping information.

For consumers, the risk of loss or damage to the goods passes only when the goods are handed over to the consumer or to a person designated by the consumer to receive them.

For business customers, delivery is made at their own risk, unless otherwise agreed.

7. Statutory liability for defects

The statutory liability for defects applies in accordance with Part I § 7 of these Terms and Conditions.

8. Alternative dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

9. Data protection

Further information on the processing of personal data can be found in our Privacy Policy.

Last updated: 28 April 2026