Germany | Retail prices | Business customer? Log in or request Partner Access

Shipping policy

1. General information

We deliver our goods to the delivery addresses and delivery countries displayed in the online shop and at checkout.

The available delivery countries, shipping methods, delivery times and shipping costs are displayed during the order process before you complete your order.

2. Delivery countries

We deliver within Germany, to countries of the European Union and to selected third countries, insofar as these countries can be selected as delivery countries at checkout.

There is only a right to delivery to a specific country if this country is offered as a delivery country at checkout or if we have individually confirmed the delivery.

3. Shipping service providers

Depending on the delivery address, type of goods, weight, size and availability, we ship in particular with the following shipping service providers:

  • DHL
  • Deutsche Post
  • Eurohermes

We reserve the right to use another suitable shipping service provider in individual cases if this is reasonable or necessary for the delivery.

4. Shipping costs

The shipping costs are displayed in the online shop and at the latest at checkout before the order is completed.

The amount of the shipping costs may depend in particular on:

  • delivery country
  • delivery address
  • weight of the goods
  • value of the goods
  • shipping method
  • customer group
  • B2C or B2B order
  • any free shipping thresholds

If free shipping from a certain order value is offered in the shop, this applies only to the delivery countries, customer groups and shipping methods displayed in each case.

5. Delivery times

The delivery times are determined by the information in the online shop, on the product page, at checkout or by an individual agreement.

If advance payment or a comparable payment method is offered and selected, the delivery period begins after receipt of payment. For other payment methods, the delivery period begins after conclusion of the contract.

If Sundays or public holidays fall within the delivery period, delivery may be delayed accordingly.

For deliveries abroad, delivery times may be extended due to customs clearance, public holidays, regional delivery conditions or other circumstances beyond our control.

6. Partial deliveries

We are entitled to make partial deliveries insofar as this is reasonable for you.

If you are a consumer, you will not incur any additional shipping costs as a result of a partial delivery initiated by us.

7. Undeliverable shipments and incorrect addresses

Please make sure that your delivery address is complete and correct.

If a shipment cannot be delivered due to an incorrect or incomplete address, an uncollected shipment or other reasons for which you are responsible, you may be charged the reasonable additional costs incurred as a result.

This does not apply if you, as a consumer, effectively exercise your statutory right of withdrawal.

8. Transport damage

If a delivery arrives with obvious transport damage, we kindly ask you to complain to the delivery person as soon as possible and to contact us.

For consumers, your statutory rights remain unaffected even if you do not comply with this request.

For business customers, the statutory inspection and notification obligations apply.

9. Delivery to business customers and B2B customers

For deliveries to business customers, shipping is at the risk of the business customer, unless otherwise agreed.

Different delivery terms, Incoterms, delivery addresses, delivery dates or shipping methods may be agreed individually, in particular for B2B orders, dealer orders, pallet shipments or custom-made products.

10. Customs duties, import charges and taxes for deliveries to third countries

For deliveries to countries outside the European Union, additional customs duties, import charges, taxes or fees may apply.

These costs are not included in our product or shipping prices, unless expressly stated otherwise.

Payment of such charges is the responsibility of the recipient or buyer. Please check with the relevant authorities in your country before placing an order regarding any possible additional costs.

11. Contact for shipping questions

If you have any questions about shipping, delivery or a specific order, you can contact us:

SAVONT Partners GbR

Email: info@savont.de
Phone: +49 9628 9235733
WhatsApp: +49 177 6122492